Frequently Asked Questions
FAQ
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Support Hours
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Shipping and Delivery
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Returns
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Quick Ship
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Extended Warranty
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Customization
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Trade Professionals
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Referral Program
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Print Catalog
FAQ
Can I exchange my item for a different model?
Because all Ecototeco bags are custom-manufactured for each order, exchanges for different models are generally not applicable. However, if there is a quality issue, we will work with you to resolve it immediately.
I haven't received my refund, who do I contact?
Please email our support team at support@ecototeco.com with your order details.
Refunds typically take 5–7 business days depending on your bank or payment provider.
Since products are customized and produced in bulk, returns are accepted only in cases of manufacturing defects.
For full details, refer to our Shipping & Returns Policy.
I need to cancel my order, what can I do?
Orders can be cancelled within 24 hours of confirmation.
After production begins, cancellation may not be possible.
Please contact us immediately if you need assistance.
Support Hours
You can reach us through chat or email from 9 AM – 8 PM (IST), Monday to Saturday.
Ecototeco is committed to offering fast responses, global support, and timely updates for all your inquiries—whether it’s pricing, samples, customization, or shipping details.
Shipping and Delivery
We offer worldwide shipping from our manufacturing facility in India to over 50+ countries, including the US, UK, EU, Australia, and Canada.
Shipping timelines depend on destination and order size:
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Production time: 3–6 weeks
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Sea freight: 18–35 days
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Air shipments: 5–10 days
You will receive full tracking details once your order is dispatched.
Quick Ship
Do you offer fast delivery options?
Yes. For certain bag styles and quantities, we offer quick-ship production with priority manufacturing and air delivery.
Contact us to check availability.