Privacy Policy — Norquest Brands

Last Updated: 11/18/2025

At Norquest Brands, we value your trust. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described below.

1. Information We Collect

We collect information to process your orders and provide better service. The information we may collect includes:

a. Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Company Name (for business orders)
  • Payment details (processed securely by our payment partners)

b. Non-Personal Information

  • Browser/device information
  • IP address
  • Cookies and usage data
  • Pages visited, time spent, and interaction data

c. Order Information

  • Product details
  • Order history
  • Customization information (if applicable)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate regarding your order status
  • Respond to questions or customer support requests
  • Improve website performance and user experience
  • Send promotional updates (only if you subscribe)
  • Prevent fraudulent activity and secure our website
  • Personalize your shopping experience

We never sell your personal data to third parties.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your cart
  • Remember your preferences
  • Improve website speed
  • Analyze website traffic and performance

You may disable cookies through your browser, but some features may not work properly.

4. How We Protect Your Information

Your privacy and security are extremely important to us. We use:

  • SSL Encryption
  • Secure servers
  • Restricted data access
  • Regular security audits

Payment information is not stored on our servers. It is processed securely by authorized payment gateways such as Stripe, PayPal, or your local provider.

5. Sharing of Information

We only share your information with trusted partners when necessary:

  • Shipping partners (to deliver your order)
  • Payment processors (to complete payment transactions)
  • Customer support tools
  • Analytics services (Google Analytics, Meta Pixel, etc.)

These partners follow strict confidentiality standards.

6. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold
  • Request corrections
  • Request deletion of your data
  • Opt out of email marketing
  • Request a copy of your information
  • Withdraw consent

To exercise these rights, email us at: [Add your business email]

7. Email Marketing & Communication

We may send promotional emails only if you subscribe.
You can unsubscribe anytime through the link in our emails or by contacting us.

8. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from minors.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.
Please review their policies before interacting with those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Norquest Brands
📧 Email: [Your Business Email]
📞 Phone: [Your Business Phone Number]
📍 Address: [Your Business Location]